PRIVACY POLICY

 

This notice describes the privacy policy (“Privacy Policy” or “Policy”) of www.barberbeardco.com which is

operated by Classic Barber & Beard Co., having its postal address at 300 entrance Rd n Sanford FL - 32771

Studio 17 (hereinafter referred to the “Company” or “Classic Barber & Bear Co.” or “us” or “our” or “we” or

“Site” or “Website”). In this Policy, you shall be referred as “you” or “your”, “user” or “users”.

This Privacy Policy explains what information of yours will be collected by us when you access the Website or

when you make payments on the Website, or book or avail our services, how the information will be used, and how

you can control the collection, correction, and/or deletion of the information. We will not knowingly use or share

your information with anyone, except as described in this Privacy Policy. The use of information collected through

our Site or our service shall be limited to the purposes described under this Privacy Policy and our Booking Terms.

By visiting our Site or providing your personal information to us or placing your order with us, you are accepting

and consenting to the practices described in this policy. Please note that this includes consenting to the processing of

any personal information that you provide, as described below.

IF YOU DO NOT AGREE WITH THESE PRACTICES, PLEASE DO NOT USE THE SERVICES OR THE

WEBSITE OR PROVIDE US WITH ANY OF YOUR PERSONAL INFORMATION.

1. What information about the users do we collect?

a) Information that you provide us: We collect the information you provide when you use our services,

including without limitation, browse our website, book an appointment, avail our services, make the payment,

engage with us through any social media platform, signup for newsletter, share your feedback, submit a

complaint, communicate or interact with us in any manner. This can include Financial Details, Personally

Identifiable Information (PII) and non-PII information. The examples include name, phone number,

email, credit card details, your queries etc.

b) Information that we collect when you use the Website: We also collect information while you access,

browse, view or otherwise use the Website.

c) Information that we collect from third party sources: You can engage with us through social media

websites or mobile applications. When you engage with us through social media sites, such as Instagram, you

allow us to have access to certain information from your social media profile based upon your privacy

preference settings on such platform.

d) Payment Information: We do not directly collect your payment information. Our third-party payment

service provider, namely, Square, collects the payment information from you when you make payment for

our products or services, either online or offline.

e) Video Surveillance (CCTV):

 

 When you visit our physical premises, please note that the shop is under 24-hour video surveillance

for the safety and security of our clients, staff, and property. These recordings may capture your

image, movements, or activity within the camera’s field of view. By entering our premises or

booking an appointment, you consent to being recorded on our security cameras.

 These recordings are maintained solely for security, safety, quality assurance, and evidence purposes

and may be used to assist in resolving disputes, chargebacks, fraudulent claims, or incidents that

occur within or around the shop.

 Recordings are retained for a reasonable period of time (for example, up to 90 days) unless a longer

retention period is required for ongoing investigations, legal matters, or disputes. The recordings are

not used for advertising or marketing and are securely stored with restricted access.

 

2. What is the lawful basis for which we use your personal information?

You hereby acknowledge that all processing of your personal information will be justified by a "lawful ground" for

processing. In the majority of cases, processing will be justified on the basis that:

 Consent: You have given your consent for processing personal data for one or more specific purposes. For

example: when you sign up for our newsletter, agree to receive marketing messages, or voluntarily submit

feedback through our website, you give us consent to process that information for communication and

marketing purposes.

 Performance of a contract: Provision of personal data is necessary for the performance of an agreement

with you and/or for any pre-contractual obligations thereof. For example: when you book an appointment,

purchase a product, or make an online payment for our services, we need your personal details to process

and fulfill that transaction/

 Legal obligations: Processing personal data is necessary for compliance with a legal obligation to which

we are subject. For example: we may retain transaction and billing records as required by tax or

accounting laws, or share limited information when required by a lawful subpoena, court order, or

regulatory requirement.

 Legitimate interests: Processing personal data is necessary for the purposes of the legitimate interests

pursued by the Company. For example: we may use CCTV recordings for security and safety, analyze

booking data to improve service quality, or process limited customer data to detect and prevent fraudulent

transactions or chargebacks.

In any case, we will gladly help to clarify the specific legal basis that applies to the processing, and in particular

whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter

into a contract. Feel free to contact us for this purpose at barberbeardco@gmail.com.

3. How do we use this information?

 

We use all of the information we have to help us provide, support and improve our services and to facilitate the

delivery of the services that you request. We use the information collected from you for the following purposes:-

a) To provide you the services that you request;

b) To investigate and respond to payment disputes, chargebacks, or fraud claims, and to provide relevant

transaction, booking, and CCTV data to banks, payment processors, or authorities as required;

c) To send you push notifications through our branded app;

d) To deliver the products that you order to your delivery address;

e) To process your payments for the services and products;

f) To assess queries, requirements, and process requests for services;

g) To improve our sites, products/services, and customer service;

h) To be able to deliver our services, personalize content, and make suggestions for you by using this

information to understand how you use and interact with our services and the people or things you’re

connected to and interested in on and off our services;

i) We use your information to send you marketing communications, newsletter, communicate with you about

our services and let you know about our policies and terms. We also use your information to respond to you

when you contact us;

j) We use the information we have to help verify accounts and activity, and to promote safety and security on

of our services, such as by investigating suspicious activity or violations of our terms or policies;

k) We also use your information to ensure our services are working as intended, such as tracking outages or

troubleshooting issues that you report to us. And we use your information to make improvements to our

services;

l) We use information to help improve the safety and reliability of our services. This includes detecting,

preventing, and responding to fraud, abuse, security risks, and technical issues that could harm Classic

Barber & Beard Co., our users, or the public;

m) To respond to summons, court orders, directions or other judicial processes;

n) To provide information to law enforcement agencies or in connection with an investigation on matters

related to public safety.

4. Deleting your information

Your information, and the content that you share on our platform is yours. You can at any time delete the same.

However, you acknowledge that we may retain some of the information so deleted for a reasonable period of time in

order to comply with legal requests. You can request us to delete your information by writing to us at

barberbeardco@gmail.com.

5. Cookies and Similar Technologies

Cookies are bits of electronic information that a website may transfer to a visitor’s computer to identify specific

information about the visitor’s visits to other website. We may use automated technologies including the use of web

 

server logs to collect IP addresses, device details, cookies and web beacons. The Website uses a browser feature

known as a cookie, which assigns a unique identification to your computer. However, in case you do not wish for us

to collect such information, simply change the cookie settings on your web browser.

6. Sharing of Information

a) We share limited information with our third-party website hosting service provider, GoDaddy

(www.godaddy.com), which stores data on our behalf to ensure our website operates smoothly and

securely.

b) All online payments and appointment bookings are handled through Square (https://squareup.com/). Square

collects and processes your payment details directly and securely. Your information shared with Square is

governed by their own Terms of Service and Privacy Policy, which you should review before completing a

booking or payment. We do not store or have access to your full credit or debit card details.

c) We may share necessary transaction, booking, or payment information with banks, credit card networks,

payment processors, or chargeback service providers to verify transactions, resolve disputes, or respond to

chargebacks or fraud investigations. In the event of a chargeback or credit card dispute, we may also share

supporting evidence (such as appointment records, signed receipts, or CCTV footage) with the financial

institution involved.

d) For safety and security, our shop is under 24-hour video surveillance. These recordings may be shared, only

when necessary, with law enforcement authorities, insurance companies, or financial institutions to

investigate incidents, fraud, chargebacks, or other disputes. CCTV recordings are never used for advertising

or marketing.

e) We use the services of third-party delivery service provider to deliver the products ordered by you. So,

some of your information will be shared with them.

f) We sometimes engage third-party professionals or contractors (such as IT, accounting, or customer support

providers) who assist us in running our business. These parties are bound by confidentiality obligations and

are only permitted to use your data for the specific purpose of providing their contracted services to us.

g) If we merge with, or are acquired by, another company, or if we sell part or all of our business or assets,

your personal information may be transferred as part of that transaction. In such cases, the acquiring entity

will continue to protect your data in accordance with this Privacy Policy.

h) We may disclose your information if required to do so by law, court order, subpoena, or other legal

process, or if we believe in good faith that such disclosure is necessary to:

 comply with legal obligations,

 respond to lawful government or regulatory requests,

 protect our rights, customers, property, or safety, or

 investigate and prevent fraud or illegal activity.

 

7. Storage and Security of Information

 

a) Storage: Your data is stored through GoDaddy’s data storage, databases and servers. We also store some

of the information collected by us on our servers and do not share it with any third party, except for the

limited purposes as mentioned in the Section 6. The servers and databases in which information may be

stored may be located outside the country from which you accessed this website, and in a country where the

data protection and other laws may differ (and be less stringent) from your country of residence. You

hereby consent to any such cross-border transfer of your personal information.

b) Retention: Personal information that we collect, access or process will be retained only so long as

necessary for the fulfillment of the purposes for which it was collected, as necessary for our legitimate

business purposes, or as required or authorized by law. Personal information that is no longer required to

fulfil the identified purposes will be destroyed, erased or made de-identified or anonymous.

c) Steps taken by us to protect your data: We regularly take the following steps to protect the integrity of

your information:

 We protect the security of your information while it is being transmitted by using secure

connection;

 We use computer safeguards such as firewalls to keep this data safe;

 We only authorize access to employees and trusted partners who need it to carry out their

responsibilities;

 We regularly monitor our systems for possible vulnerabilities and attacks, and we carry out

penetration testing to identify ways to further strengthen security; and

 We will ask for proof of identity before we share your personal data with you.

d) Security: We employ reasonable security practices to ensure that the information is safe and secure with

us. However, no information on the internet is 100% safe, and you accept and acknowledge such risk. Also,

we will disclose the information so collected for limited purposes as mentioned in this Privacy Policy.

 

8. Links to other sites

The Website may contain links to third-party websites (such as Square), service providers and online services that are

not owned or controlled by us, such as third-party payment gateway service provider. We have no control over and

assume no responsibility for such websites and online services. Be aware when you leave the Website; we suggest

you read the terms and privacy policy of each third-party websites, service provider and online service that you visit.

9. How do we respond to legal requests?

We may access, preserve, and share your information in response to a legal request (like a search warrant, court order

or subpoena) if we have a good faith belief that the law requires us to do so. This may include responding to legal

requests from law enforcement agencies, courts, tribunals, and government authorities. We may also access, preserve

and share information when we have a good faith belief it is necessary to: detect, prevent and address fraud and other

illegal activity; to protect ourselves, you and others, including as part of investigations; or to prevent death or

 

imminent bodily harm. We also may retain information from accounts disabled for violations of our terms for at least

a year to prevent repeat abuse or other violations of our terms.

10. Children Privacy

Protecting children's privacy is important to us, and therefore our website is not intended for children. We do not

direct the website to, nor do we knowingly collect any personal information from, such children. If you are not of

majority (or above) as per the law of jurisdiction that applies to you, you are not authorized to use the Services

without your parents/legal guardian’s prior written consent. If we learn that a child has provided personally

identifiable information to the website, we will use reasonable efforts to remove such information from our database.

Please contact us at barberbeardco@gmail.com if you believe we knowingly or unknowingly collected

information described in this Section.

11. How can I withdraw my consent? (OPT-OUT)

If you make a booking, or make a purchase, you will automatically start receiving promotional emails and direct mail

from us. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the

continued collection, use or disclosure of your information, at any time, by contacting us at

barberbeardco@gmail.com.

12. Governing law and Dispute Resolution

Unless provided by the relevant statute, rules or directives applicable to the jurisdiction in which you reside, in case

of any disputes, issues, claims or controversies arising out of or in relation to your use of the Website, Product or our

services, the governing law and dispute resolution mechanism as provided in the Booking Terms shall apply to this

Privacy Policy as well.

13. Do you have questions or concerns about this Privacy Policy?

In the event you have any grievance regarding anything related to this Privacy Policy, Booking Terms, or with any

content or service or product of ours, in that case you may freely write your concerns through your registered email

to barberbeardco@gmail.com.

14. Welcoming of suggestions

We welcome your comments regarding this Privacy Policy. Please write to us at barberbeardco@gmail.com.