1. What information about the users do we collect?

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      a) Information that you provide us: We collect the information you provide when you use our services, including without limitation, browse our website, book an appointment, avail our services, make the payment, engage with us through any social media platform, signup for newsletter, share your feedback, submit a complaint, communicate or interact with us in any manner. This can include Financial Details, Personally Identifiable Information (PII) and non-PII information. The examples include name, phone number, email, credit card details, your queries etc.

 

     b) Information that we collect when you use the Website: We also collect information while you access, browse, view or otherwise use the Website.

     

     c) Information that we collect from third party sources: You can engage with us through social media websites or mobile applications. When you engage with us through social media sites, such as Instagram, you allow us to have access to certain information from your social media profile based upon your privacy preference settings on such platform.

 

     d) Payment Information: We do not directly collect your payment information. Our third-party payment service provider, namely, Square, collects the payment information from you when you make payment for our products or services, either online or offline.

 

     e) Good Judgment: We suggest that you exercise good judgment and caution while providing your personal information.

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   2. What is the lawful basis for which we use your personal information?

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        You hereby acknowledge that all processing of your personal information will be justified by a "lawful ground" for processing. In the majority of cases, processing will be justified on the basis that:

• Consent: You have given your consent for processing personal data for one or more specific purposes.

• Performance of a contract: Provision of personal data is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof.

• Legal obligations: Processing personal data is necessary for compliance with a legal obligation to which we are subject.

• Legitimate interests: Processing personal data is necessary for the purposes of the legitimate interests pursued by the Company.

 

In any case, we will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract. barberbeardco@gmail.com.

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   3. How do we use this information?

 

       We use all of the information we have to help us provide, support and improve our services and to facilitate the delivery of the services that you request. We use the information collected from you for the following purposes:-

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1. To provide you the services that you request;

2. To send you push notifications through our branded app;

3. To deliver the products that you order to your delivery address;

4. To process your payments for the services and products;

5. To assess queries, requirements, and process requests for services;

6. To improve our sites, products/services, and customer service;

7. To be able to deliver our services, personalize content, and make suggestions for you by using this information to understand how you use and interact with our services and the people or things you’re connected to and interested in on and off our services;

8. We use your information to send you marketing communications, newsletter, communicate with you about our services and let you know about our policies and terms. We also use your information to respond to you when you contact us;

9. We use the information we have to help verify accounts and activity, and to promote safety and security on of our services, such as by investigating suspicious activity or violations of our terms or policies;

10. We also use your information to ensure our services are working as intended, such as tracking outages or troubleshooting issues that you report to us. And we use your information to make improvements to our services;

11. We use information to help improve the safety and reliability of our services. This includes detecting, preventing, and responding to fraud, abuse, security risks, and technical issues that could harm Classic Barber & Beard Co., our users, or the public;

12. To respond to summons, court orders, directions or other judicial processes;

13. To provide information to law enforcement agencies or in connection with an investigation on matters related to public safety;.

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   4. Deleting your information

         

       Your information, and the content that you share on our platform is yours. You can at any time delete the same. However, you acknowledge that we may retain some of the information so deleted for a reasonable period of time in order to comply with legal requests. You can request us to delete your information by writing to us at barberbeardco@gmail.com.

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   5. Cookies and Similar Technologies

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       Cookies are bits of electronic information that a website may transfer to a visitor’s computer to identify specific information about the visitor’s visits to other website. We may use automated technologies including the use of web server logs to collect IP addresses, device details, cookies and web beacons. The Website uses a browser feature known as a cookie, which assigns a unique identification to your computer. However, in case you do not wish for us to collect such information, simply change the cookie settings on your web browser.

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   6. Sharing of Information

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1. We share your personal as well as non-personal information with our third-party hosting service provider namely, GoDaddy (www.godaddy.com/).

2. We share your payment information with our third-party payment gateway service provider, namely, Square. To see the privacy policy of Square, click on this link (external link).

3. Your appointments are booked through third party booking website, namely, Squire (https://getsquire.com/). Squire is an independent third-party, and its links are not under our control, and therefore we are not liable any loss or data breach that you suffer on Squire or its associated links.  To review the data privacy practices of Squire, click on this link (external link).

4. We use the services of third-party delivery service provider to deliver the products ordered by you. So, some of your information will be shared with them.

5. We might also provide you services through third-party contractors, in which case, your personal and non-personal data will be shared with such third-party contractors.

6. We keep your information safe and do not share your information with any other third party. However, if we merge with or are acquired by another company or we sell our Website or business unit, or if all or a substantial portion of our assets are acquired by another company, in those cases, your information will likely be one of the assets that would be transferred.

7. We may also share your information in response to legal request. Please refer to Section 9.

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  7.  Storage and Security of Information

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1. Storage: Your data is stored through GoDaddy’s data storage, databases and servers. We also store some of the information collected by us on our servers and do not share it with any third party, except for the limited purposes as mentioned in the Section 6. The servers and databases in which information may be stored may be located outside the country from which you accessed this website, and in a country where the data protection and other laws may differ (and be less stringent) from your country of residence. You hereby consent to any such cross-border transfer of your personal information.

2. Retention: Personal information that we collect, access or process will be retained only so long as necessary for the fulfillment of the purposes for which it was collected, as necessary for our legitimate business purposes, or as required or authorized by law. Personal information that is no longer required to fulfil the identified purposes will be destroyed, erased or made de-identified or anonymous.

3. Steps taken by us to protect your data: We regularly take the following steps to protect the integrity of your information:

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• We protect the security of your information while it is being transmitted by using secure connection;

• We use computer safeguards such as firewalls to keep this data safe;

• We only authorize access to employees and trusted partners who need it to carry out their responsibilities;

• We regularly monitor our systems for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security; and

• We will ask for proof of identity before we share your personal data with you.

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4. Security: We employ reasonable security practices to ensure that the information is safe and secure with us. However, no information on the internet is 100% safe, and you accept and acknowledge such risk. Also, we will disclose the information so collected for limited purposes as mentioned in this Privacy Policy.

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  8. Links to other sites

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The Website may contain links to third-party websites , service providers and online services that are not owned or controlled by us, such as third-party payment gateway service provider. We have no control over and assume no responsibility for such websites and online services. Be aware when you leave the Website; we suggest you read the terms and privacy policy of each third-party websites, service provider and online service that you visit.

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  9. How do we respond to legal requests?

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We may access, preserve, and share your information in response to a legal request (like a search warrant, court order or subpoena) if we have a good faith belief that the law requires us to do so. This may include responding to legal requests from law enforcement agencies, courts, tribunals, and government authorities. We may also access, preserve and share information when we have a good faith belief it is necessary to: detect, prevent and address fraud and other illegal activity; to protect ourselves, you and others, including as part of investigations; or to prevent death or imminent bodily harm. We also may retain information from accounts disabled for violations of our terms for at least a year to prevent repeat abuse or other violations of our terms.

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  10. Children Privacy

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Protecting children's privacy is important to us, and therefore our website is not intended for children. We do not direct the website to, nor do we knowingly collect any personal information from, such children. If you are not of majority as per the law of jurisdiction that applies to you, you are not authorized to use the Services without your parents/legal guardian’s prior written consent. If we learn that a child has provided personally identifiable information to the website, we will use reasonable efforts to remove such information from our database. Please contact us at barberbeardco@gmail.com if you believe we knowingly or unknowingly collected information described in this Section.

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  11. How can I withdraw my consent? (OPT-OUT)

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If you make a booking, or make a purchase, you will automatically start receiving promotional emails and direct mail from us. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at barberbeardco@gmail.com.

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  12. Governing law and Dispute Resolution

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Unless provided by the relevant statute, rules or directives applicable to the jurisdiction in which you reside, in case of any disputes, issues, claims or controversies arising out of or in relation to your use of the Website, Product or our services, the governing law and dispute resolution mechanism as provided in the Booking Terms shall apply to this Privacy Policy as well.

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  13. Do you have questions or concerns about this Privacy Policy?

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In the event you have any grievance regarding anything related to this Privacy Policy, Booking Terms, or with any content or service or product of ours, in that case you may freely write your concerns through your registered email to barberbeardco@gmail.com.

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  14. Welcoming of suggestions

 

We welcome your comments regarding this Privacy Policy. Please write to us at barberbeardco@gmail.com.

Last updated on February 25th, 2023